Refund & Return Policy

Last updated: 29 September 2026

This policy provides the general framework for returns, replacements and refunds for products supplied by Empowered Systems. Product-specific terms stated in a quotation, invoice or manufacturer warranty may also apply.

1. Damaged, Defective or Incorrect Products

If a product is received damaged, materially defective, or different from the confirmed order, contact us promptly after delivery with the invoice/order details and clear photographs or other reasonable evidence. We will review the case and advise the applicable resolution.

2. Return Eligibility

A return, where approved, should generally be unused, in substantially the same condition in which it was received, and accompanied by original packaging, accessories and proof of purchase. Products that have been installed, altered, misused, damaged after delivery, customized, specially procured, or otherwise made non-resalable may not be eligible except where required by law or covered by an applicable warranty.

3. Approval Required

Do not ship a product back without receiving return instructions from us. Unauthorized returns may not be accepted.

4. Inspection and Resolution

Approved returns are subject to inspection. Depending on the circumstances and applicable terms, the resolution may be replacement, repair, credit, or refund. Any refund approved by us will ordinarily be made to the original payment method or another mutually agreed lawful method.

5. Shipping Costs

Responsibility for return shipping depends on the reason for return and the agreed order terms. Where the return results from an error attributable to us or a verified eligible defect, we will communicate the applicable arrangement. For discretionary returns, if accepted, shipping or handling costs may be borne by the customer.

6. Manufacturer Warranty

Where a product is covered by a manufacturer warranty, warranty service may be provided directly by the manufacturer or authorized service network according to its terms.

7. Contact for Return/Refund Requests